Last modified: 06/05/2019
1. Services and Users
Services the company provides to its users include, but are not limited to, engaging users in managing their health, data tracking and engaging in a community. Users of Services include Adult Users over the age of 13.
2. Content you submit
a. Information users provide to us
We collect information that Users provide when using the Services, including when Users create an Account, sign up for Services, or contact us with a question, comment or request.
Users are asked to provide certain information about themselves when registering for an Account, including email address, username, type of diabetes, medication delivery method, age range, meal times, target blood glucose range and HbA1c (Hemoglobin A1c). We will not ask for a User’s name, specific age, social security number, address, zip code or any other specific information that will readily identify the User.
If the User is concerned that the information requested during registration and thereafter is sufficiently unique to identify the User, then the User should not use the App.
3. Information we collect from Users
We collect information directly from users of Services in the form of the actions they take and activities they complete when using the Services. For example, we may collect information about patterns of usage, which activities are commenced and completed, when an activity is stopped and which areas of Services are most frequented.
4. How we use information
We may use information collected from Users for the following reasons:
To permit you to register and use the Services
To provide you with appropriate customer service
To send you marketing communications that we believe may be of interest. You can always choose to stop receiving these marketing messages by simply following the instructions contained in the message. For all Accounts, you may not opt out of receiving administrative messages from us; such as password reset emails and customer support messages.
To respond to your inquiries and fulfill your requests, retrieve your password or provide technical support
To allow us to assess and improve the Services
To maintain and analyze the functioning of the Services
As we believe to be necessary or appropriate:
Under applicable law, including laws outside of you country of residence
To comply with legal proceedings
To respond to requests from public and government authorities outside your country of residence
To detect violations of and enforce our terms and conditions
To protect operations or those of any of our affiliates, including the security of Services
To protect our rights, privacy, safety or property of that of our affiliates, you and others
To allow us to pursue available remedies or limit the damages that we may sustain
5. When we disclose information to third parties
We will only disclose information to third parties under the following circumstances:
We may also disclose de-identified and / or aggregate User information for any other purpose as permissible by applicable law – For example, the distribution of de-identified user records to outside researchers or the distribution of reports containing aggregate user demographics.
Where legally required and in certain other cases, we may make such disclosures without first providing notice to Users.
6. Account Cancellation and Data Deletion
At any time, Users may cancel their Account by Contacting Us (see Section 10). Upon Account cancellation, de-identified User information may nonetheless persist internally in our archive files or similar database, and may still be used, on a de-identified basis, for our internal support, administrative, and record-keeping purposes including, but not limited to, allowing us to improve the Service through research, evaluation and analytics as permissible by applicable law.
7. Security and back-end hosting
We do not ask Users for any unique identifiable information. Nevertheless, the security of your information is important to us. User data will be collected and stored on AWS (Amazon Web Services). Please be aware that we cannot guarantee the absolute security of your information. Moreover, we are not responsible for the security of information you transmit to the Services over networks that we do not control, including the Internet and wireless networks.
10. Contact Us