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Frequently asked questions
eddii-Care (Virtual healthcare)
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eddii-Care is a specialty endocrinology Telehealth platform for children and adults living with diabetes and other endocrine conditions. You can book an appointment with an endocrinologist on eddii-Care.
eddii-Care is now available in the following states:
Adult Endocrinology (16 states): Connecticut, Delaware, District of Columbia, Georgia, Idaho, Illinois, Indiana, Maryland, Minnesota, North Dakota, Oklahoma, Texas, Utah, Vermont, Washington, and Wyoming.
Pediatric Endocrinology (19 states): Connecticut, Delaware, District of Columbia, Georgia, Idaho, Illinois, Indiana, Iowa, Maine, Maryland, Minnesota, New Hampshire, North Dakota, Oklahoma, South Dakota, Texas, Utah, Vermont, and Washington. If you live outside of those states but would like to be notified when eddii-Care comes to your state, please sign up here: https://www.eddiihealth.com/sign-up-eddii-care
We are rapidly expanding our pediatric virtual care feature and working on licensing eddii-Care in more states. Please sign up for this waitlist to register your interest: https://www.eddiihealth.com/sign-up-eddii-care
eddii-Care is for children and adults living with diabetes and other endocrine and metabolic health conditions including but not limited to: pre-diabetes, weight management issues, PCOS, osteoporosis, hypothyroidism, hyperthyroidism, and more.
Our endocrinologists treat more than 100 endocrine conditions via our tele-health platform, eddii-Care.
We accept a variety of insurance plans, and the amount you pay will be your insurance-required copay or coinsurance. If you don't have insurance, we offer a cash payment option as well. For more information, please contact us at care@eddiihealth.com.
Yes! It's available in select states, and we're in the process of onboarding additional endocrinologists for adult diabetes and other endocrine conditions. Please sign up for this waitlist to register your interest: https://www.eddiihealth.com/sign-up-eddii-care
Our doctors see pediatric patients for a variety of conditions including type 1 diabetes, type 2 diabetes, pre-diabetes, weight management and other metabolic health conditions.Our doctors see adult patients for the following conditions: type 1 diabetes, type 2 diabetes, pre-diabetes, weight management, gestational diabetes, Maturity-Onset Diabetes of the Young (MODY), Latent Autoimmune Diabetes of Adulthood (LADA), Neonatal Diabetes, Steroid-induced Diabetes, thyroid conditions, Hashimoto's disease, PCOS, other endocrine & metabolic health conditions.To schedule an appointment, visit eddii.care
Users must create a main user (or guardian account if booking for their child with diabetes) on eddii and sign up there.Download eddii on the Apple iOS app store or Android Google Play Store and state that you are a main user or guardian when signing up.Alternatively, you can create an account and schedule an appointment by visiting eddii.care
eddii-Care will work with you to get in-network and out-of-network insurance coverage as long as you are residing in one of our licensed states. If you elect to do so, you can also pay for the appointment yourself, but we will need your insurance to order labs, medications, and devices.
Create an eddii-Care patient account directly in your eddii app or at eddii.care
Complete all onboarding forms (including insurance and payment information)
Book your first appointment
A member of our care team will reach out to you to confirm your information, insurance coverage, and any potential out-of-pocket expenses prior to your appointment
Book and manage endocrinologist appointments
Chat with endocrinologists 24/7
Get endocrinologist health advice at any time
Request scripts and refills without an appointment
Get sick day dosing advice
Hypoglycemia and Hyperglycemia triaging
Meet with a diabetes educator or registered dietician
An eddii-Care appointment involves a video call with an endocrinologist via the eddii app or eddii.care. The initial appointment typically lasts 45 minutes, while follow-up appointments are generally 30 minutes long. During these appointments, you can discuss your health concerns, review lab results, and receive personalized care plans.
Prior to your first appointment, you will receive a list of onboarding criteria and short forms to fill out within the app.
We’ll review your insurance to check what’s covered, and if there are any extra costs, we’ll discuss the best options to keep things affordable prior to your appointment.
Our endocrinologists can see any person as long as they're in a covered state, regardless of their CGM brand.
Please email support@eddiihealth.com and we'll help you troubleshoot. It is important to us that you have a good experience and eddii-Care can help to support you and your family, whenever you need it.
For assistance with prescriptions, ordered labs, or scheduled appointments, please email care@eddiihealth.com or call (914) 361-9882. Our clinical support team aims to respond within 24 hours. You can also use the messaging feature in the eddii app for quick inquiries.
Still have questions?
Email eddii at support@eddiihealth.com and we'll get back to you as soon as possible!
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