We're excited for you to join eddii and start managing your T1D in a fun and engaging way. Here's how you can get started:

• Step 1: Visit the App Store on your Apple device or the Google Play Store on your Android device.
  

• Step 2: Search for "eddii" and download the app to your device.
  

• Step 3: Open the app and click the "Create account" button.
  

• Step 4: Follow the on-screen instructions to successfully sign up and start using the app.
  

During the sign-up process, you'll need to provide:

1. Your email address and a password for your account.

2. Your name, date of birth, and health condition information.

3. (For Dexcom CGM users) your Dexcom account credentials for integration.
   

Once you've completed these steps, you'll be ready to explore all the features eddii has to offer for managing your diabetes journey!

We sincerely appreciate your interest in choosing eddii to support your child's diabetes management journey. To sign up as a parent, please follow these steps:

1. Create a "Main User" account for your child with their email address or another one that is different from your primary email address.
   

2. Once signed in: Tap the icon of two people in the top right corner of your eddii app screen and and tap "Add a follower". Enter the guardian or follower's email and select their role and tap "Add".
   

3. Invitation Email: Look out for an email invitation from eddii sent to the provided email address.
   

4. Download the App: If you haven't already, download the eddii app onto your phone. There's no separate app required for parents to follow your child; you'll be using the same app but on different devices.
   

5. Using the Invite Link: Open the email and click on the provided invite link.
   

6. Complete Sign-Up: Follow the easy on-screen instructions to complete your sign-up process and start utilizing the app.
   

We're delighted to have you on board as a parent supporter in eddii. This collaborative approach ensures seamless coordination and assistance in managing your child's diabetes effectively.

eddii's engaging approach to diabetes management extends to all age groups. We're thrilled to see your interest in joining eddii, even if you're an adult.

Your Dexcom CGM integration with eddii occurs with a simple tap on the "Connect CGM" button on your eddii home screen.

This will take you to your Dexcom account where you log in and confirm you want to give eddii your Dexcom information. It's that easy!

Currently, eddii is exclusively compatible with Dexcom CGM G6 and G7 devices. However, rest assured, we're diligently working to broaden our horizon by integrating with other popular CGM devices. Sign-up to get CGM integration updates from eddii here: https://www.eddiihealth.com/signups-nondexcom You can also check out social media channels and email-newsletter for exciting updates on our expanding integration capabilities!

Bringing the power of Apple Health to your eddii experience is simple on all iOS devices. You can establish this connection effortlessly in two locations:

1. During Signup: After linking your Dexcom, take the next step by integrating Apple Health. Grant eddii permission to access your health data.
   

2. In Settings: Should you have bypassed the initial setup, don't worry. You can navigate to Settings through the top-left three-line menu and sync your Apple Health seamlessly from there.

The eddii app is available nationwide in the U.S! eddii-Care, our virtual care service, is available in specific states for pediatric and adult endocrinology appointments. For the most current list of states, please visit the eddii-Care section on our website. If you encounter any issues downloading eddii, please email our support team at support@eddiihealth.com.

Absolutely! The eddii app welcomes all people managing their health. With a Dexcom CGM device, you can fully engage with eddii's diverse features and functionalities. If you don't have a Dexcom CGM, there are still plenty of great tools to help you manage your health. Give it a try!

eddii is accessible to all ages and types of diabetes. Embrace the opportunity to download the eddii app and begin your journey towards a more engaging and enjoyable health management experience.

Yes! The eddii app is 100% free to access and use - no membership fees.

All users can access the eddii-Care virtual clinic in states where eddii’s doctors are licensed. Through the app or on eddii’s virtual care website http://eddii.care, patients can book appointments, request prescription refills, and chat directly with their endocrinologists—no subscription required.

Appointments are covered by insurance or can be paid out of pocket on a per-visit basis, making it easy and flexible for all patients to get the care they need.